Shipping & Delivery
Everything you need to know about how Haus of Muse Print Co. orders are prepared, packed and sent.
Where do you deliver?
Orders placed through this website are currently available for delivery within the United Kingdom.
How much is delivery?
Delivery is calculated automatically based on the number of prints in your order.
- Orders of up to 2 prints: £2.89
- Orders of 3–4 prints: £3.99
- Orders of 5–9 prints: £5.99
The delivery charge is shown clearly in your cart before you complete payment.
Which delivery service do you use?
Orders are currently sent using InPost.
Where tracking is available, tracking information will be provided so you can follow the progress of your parcel after dispatch.
How quickly will my order be dispatched?
Each order is prepared and packaged carefully before dispatch.
Standard orders are sent as promptly as reasonably possible. Dispatch times may vary slightly during busy periods, bank holidays or where an order requires additional preparation.
If there is likely to be an unusual delay with your order, I will contact you using the details provided at checkout.
How long will delivery take?
Delivery times depend on the carrier and destination and begin once your order has been dispatched.
Carrier delivery estimates are not guaranteed, particularly during busy periods or where delays occur outside the control of Haus of Muse Print Co.
Your statutory rights are not affected if an order is not delivered within the time required by applicable UK consumer law.
How are prints packaged?
Orders are packaged carefully to help protect the artwork during delivery. The packaging used may vary depending on the number of prints ordered and whether the order contains framed or unframed items.
Can I order prints from both collections together?
Yes. Dog Dictionary and History of Dogs prints can be added to the same cart and sent together as one order.
Large orders
The website currently accepts orders of up to nine prints in a single checkout.
If you would like to order more than nine prints, please contact me directly so I can arrange suitable packaging and delivery for the larger order.
Email: hello@hausofmuseprint.co.uk
Delivery addresses
Please check your delivery details carefully before completing checkout. Orders will be sent using the address supplied with the order.
If you notice an error after ordering, please contact me as soon as possible. I will try to correct the address if the parcel has not yet been dispatched, but this may not always be possible once an order has entered the delivery process.
What if my parcel is delayed?
If tracking shows that your parcel has been delayed, please allow the carrier a reasonable opportunity to complete delivery.
If you are concerned about a significantly delayed parcel, please contact me and I will help investigate where possible.
What if my parcel appears to be lost?
If tracking indicates that a parcel may be lost, please contact me so I can investigate with the delivery provider.
Please do not worry if tracking temporarily stops updating, as this does not always mean that a parcel has been lost.
Damaged parcels
If your order arrives damaged, please contact me as soon as possible and keep the packaging until the issue has been resolved.
Where possible, please include clear photographs of the item, outer packaging and any visible parcel damage.
Full information can be found in the Returns & Refunds Policy.
Have a delivery question?
Please get in touch and I'll be happy to help.